Return & Refund Policy

This Return & Refund Policy outlines the procedures and guidelines for returning products and obtaining refunds at NDR SPORT Pvt. Ltd. We strive to make your shopping experience satisfactory and ensure fair and transparent return processes.

1. General Conditions
   • Returns accepted within 15 days of delivery
   • Product must be unused and in original condition
   • Original packaging must be intact
   • All tags and labels must be attached
   • Proof of purchase required (order ID)
   • Free gifts, if any, must be returned
2. Non-Returnable Items
   • Personal care items
   • Innerwear and swimwear
   • Sale/clearance items
   • Customized products
   • Products marked as “non-returnable”
   • Products damaged due to customer misuse
   • Products purchased using wallet credits

1. Initiating Returns
   Online Return Request:
   • Login to your NDR SPORT account
   • Go to ‘My Orders’ section
   • Select order and items to return
   • Choose return reason
   • Upload photos if reporting defects
   • Schedule pickup or get shipping instructions

   Offline Return Request:

   • Contact customer support
   • Provide order details
   • Explain return reason
   • Follow provided instructions
2. Return Shipping
   • Free pickup service in serviceable locations
   • Rs. 100 shipping reimbursement for self-ship returns
   • Use original packaging or similar protective packaging
   • Attach return label (if provided)
   • Pack items securely to prevent damage

1. Refund Methods
   Original Payment Method:
   • Credit/Debit cards: 5-7 business days
   • Net Banking: 3-5 business days
   • UPI: 1-3 business days
   • Digital Wallets: 24-48 hours
2. Refund Amount
   • Full product cost
   • Original shipping charges (if return due to our error)
   • Taxes and duties as applicable
   • Less any applicable return fees
   • Promotional discounts may not be refunded

1. Return Inspection
   • Verification of return eligibility
   • Product condition assessment
   • Original packaging check
   • Documentation review
   • Defect verification (if claimed)
2. Quality Parameters
   • Product completeness
   • Unused condition
   • Original tags and labels
   • No damage or alterations
   • All accessories included

1. Damaged/Defective Products
   • Report within 48 hours of delivery
   • Clear photos of damage required
   • Original packaging must be preserved
   • Immediate return authorization
   • Free return shipping
2. Wrong Item Delivered
   • Report within 24 hours of delivery
   • Photo evidence required
   • Free return shipping
   • Priority processing
   • Expedited replacement

1. Order Cancellation
   • Allowed before order processing/shipping
   • No cancellation after shipping initiation
   • Full refund for cancelled orders
   • Instant refund for unused wallet credits
   • Bank refunds as per payment method
2. Partial Cancellation
   • Available for multi-item orders
   • Individual item cancellation
   • Proportional refund processing
   • Shipping charges adjustment
   • Promotional discount adjustment

1. Exchange Eligibility
   • Same product different size/color
   • Available within return window
   • Subject to stock availability
   • Original condition requirements apply
   • One exchange per order
2. Exchange Process
   • Request through account dashboard
   • Specify exchange requirement
   • Schedule pickup of original item
   • New item shipped after quality check
   • Original shipping policy applies

1. Standard Refunds
   • Initiation: After quality check
   • Processing: 1-2 business days
   • Bank settlement: 5-7 business days
   • Communication at each stage
   • Tracking through account dashboard
2. Priority Refunds
   • Wrong item delivery
   • Damaged product
   • Cancelled orders
   • Failed payments
   • Platform errors

For return and refund assistance:

NDR SPORT Pvt. Ltd.
Email: support@ndrsport.in
Phone: +91-9228247428

Operating Hours:
Monday to Saturday
10:00 AM to 6:00 PM IST