Payment Security Policy

NDR SPORT Pvt. Ltd. is committed to ensuring secure payment processing for all transactions. This policy outlines our payment security measures implemented in partnership with PayU India, our authorized payment gateway provider.

1. Available Payment Options
   • Credit Cards (Visa, MasterCard, American Express)
   • Debit Cards (All major Indian banks)
   • Net Banking
   • UPI (All NPCI-approved apps)
2. Transaction Currency
   • All payments are processed in Indian Rupees (INR)
   • International cards are subject to currency conversion rates

1. Payment Gateway Security
   • PCI DSS compliant payment processing
   • 128-bit SSL encryption
   • 3D Secure verification
   • Two-factor authentication
   • Real-time fraud detection
   • Secure payment tokenization
2. Transaction Protection
   • End-to-end encryption
   • Automated fraud screening
   • Risk assessment tools
   • Secure socket layer (SSL) technology
   • Regular security audits

1. Checkout Security
   • Secure checkout environment
   • Real-time validation
   • OTP verification
   • CVV requirement
   • Address verification
   • Device authentication
2. Payment Confirmation
   • Instant transaction confirmation
   • Email notification
   • SMS alerts
   • Digital receipt
   • Transaction reference number

1. Card Information
   • No card data storage on our servers
   • Tokenization of payment information
   • Encrypted transmission
   • Secure processing
   • Compliance with RBI guidelines
2. Transaction Records
   • Secure storage of transaction history
   • Limited access to payment data
   • Automated data purging
   • Regular security updates
   • Audit trails

1. Compliance Standards
   • PCI DSS certification
   • ISO 27001 compliance
   • RBI guidelines adherence
   • NPCI standards
   • Information Technology Act compliance
2. Regular Audits
   • Quarterly security assessments
   • Penetration testing
   • Vulnerability scanning
   • Compliance verification
   • Third-party audits

1. Refund Security
   • Secure refund processing
   • Original payment method refund
   • Automated verification
   • Transaction matching
   • Refund tracking
2. Refund Timeline
   • Credit/Debit Cards: 5-7 business days
   • Net Banking: 3-5 business days
   • UPI: 1-3 business days
   • Digital Wallets: 24-48 hours

1. Payment Disputes
   • Documentation requirements
   • Investigation process
   • Resolution timeline
   • Communication protocol
   • Escalation procedure
2. Chargeback Management
   • Chargeback prevention
   • Documentation handling
   • Response timeframes
   • Evidence submission
   • Resolution process

1. User Guidelines
   • Secure password creation
   • Regular password updates
   • Verification of payment details
   • Transaction monitoring
   • Suspicious activity reporting
2. Merchant Guidelines
   • Staff training
   • Access control
   • Security protocols
   • Incident reporting
   • Regular updates

1. Security Breaches
   • Immediate response protocol
   • Customer notification
   • Investigation process
   • Remediation steps
   • Preventive measures
2. System Downtime
   • Backup systems
   • Alternative payment methods
   • Communication plan
   • Recovery procedures
   • Service restoration

For payment-related inquiries:

NDR SPORT Pvt. Ltd.
C-901, Viviaan Elementos, B/h Savya Skyz Zundal – 382421 Gujarat, India

Email: policy@ndrsport.in

Phone: +91 9228247428